Privacy Policy

Effective date: 01/04/2026

Natalia Achino (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit or interact with our website.

We may collect the following types of personal information:

• Contact details – such as your name and email address when you submit an enquiry
• Order information – including billing and shipping details when you purchase artwork or products
• Enquiry details – information you provide when asking about commissions, classes or artworks
• Usage data – information about how you use the website (e.g. pages visited, time spent), collected via analytics tools
• Payment information – processed securely via third-party providers (we do not store full payment details)

We collect information when you:

• Submit a contact or enquiry form
• Purchase artwork or products
• Subscribe to updates or newsletters (if applicable)
• Interact with the website (via cookies and analytics tools)

We use your information to:

• Respond to enquiries about artworks, commissions or classes
• Process and fulfil orders
• Communicate with you about your purchase or enquiry
• Improve the website and user experience
• Send updates or marketing communications (only where you have opted in)

Our website may use cookies and similar technologies to:

• Understand how visitors use the site
• Improve performance and usability

You can control or disable cookies through your browser settings.

We may use third-party analytics tools (such as Google Analytics) to collect anonymised usage data.

We may share your information with trusted third parties where necessary, including:

• Payment providers (e.g. Stripe, PayPal)
• Shipping and delivery services
• Website hosting and analytics providers

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure.

You may request access to the personal information we hold about you, or request corrections if it is inaccurate or out of date.

To do so, please contact us.

If you have opted in to receive communications, you may unsubscribe at any time using the link provided or by contacting us directly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

If you have any questions or requests regarding this Privacy Policy, please contact us.